If you sent wrong coins to your Mercuriex coin address:
- Mercuriex generally does not offer a token/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Mercuriex may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
- If you wish to request Mercuriex to recover your coins, please provide: your Mercuriex account email, coin name, address, amount, TXid(Critical), transaction screenshot. The Mercuriex team will judge whether or not your coins will be recovered.
- Once a judgment has been made, you will be sent the case details. If it is possible to recover your coins, you will be sent a instructions about the recovery process.